Full Time
Customer Service Specialists (Basic up to RM3.8K + Attractive Allowance) AMPANG
Agensi Pekerjaan Asia Recruit Sdn Bhd Ampang, Selangor, Malaysia
Source from parttimepost.com
MYR2,500.00 - 4,500.00 per month
Full Time
Human Resources Management / Consulting
Customer Service
Job Description
Requirements
- SPM/STPM or equivalent certificate holders with at least 5 years of work experience
- Diploma / Advanced Diploma holders with at least 2 years of work experience
- Degree Fresh welcome to apply
- Possesses good communication skills (verbal and written English), additional Mandarin verbal ability will be an added advantage
- This is 24/7 shift work (5 days work 2 days off)
Responsibility
- Ensure highest standards of service delivery on personalised phone services to our customers
- Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; and maintaining database.
- Manage customer complaints, issues and subsequent solutions and is responsible for identifying and escalating customer issues to the appropriate department
- Assigns or acts on any required customer follow-up in accordance with Contact Centre internal guidelines and updates customer data into relevant systems accurately
Benefits
- Work on Public Holiday – Double pay
- Annual Leave 21 day
- Dental or Optical yearly cash allowance RM400.
- Hospitalization, Outpatient and Specialist all covered for individual
- Have regular team activities and festival celebration.
- Yearly Award Recognition
- Standard Shift Allowance RM350 monthly
- Special Shift Allowance 1030pm – 8am RM 45 per shift
- Transport Allowance Before 7am /after 12 midnight RM25 per shift
- RM300 Mandarin language allowance monthly
- Quarterly Incentive if achieve KPI target range from RM1200 – RM2200
- Upon confirmation will get RM500 confirmation bonus
Only shortlisted candidate will be notified!
