Industry: BPO / Call Center
Position: Client Service Associate
Working Days: 5 working days
Working Hours: Shift based
Salary Range: RM3,500 – RM4,500
Allowances: RM500 complexity allowance
Bonus: Discuss during interview
Benefits: Medical Insurance, EPF, SOCSO & etc

Responsibilities

• The Client Service Associate is to help support one of the biggest IT companies\’ advertisers worldwide through chat and email.
• Understand customer enquiries and respond via applicable channels: email and chat
• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
• Manage customer escalations and ensure that these are answered, tracked, and escalated as required
• Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
• Ensure all SLAs are met accordingly
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
• Provide a high level of professionalism and competent customer service

Requirements

• Mandarin language skill and daily conversation level of English skill
• Able to work in shift basis (24 x 7)
• Bachelor Degree fresh graduates are encouraged to apply
• Excellent typing skills
• Malaysian Only
• No experience required, training will provide