Full Time

Client Service Associate

Agensi Pekerjaan Job Search Asia Sdn Bhd Kuala Lumpur, Malaysia

Source from parttimepost.com
Salary
MYR3,500.00 - 4,500.00 Per Month
Employment Type
Full Time
Industry
Call Centre / Business Process Outsourcing (BPO)
Job Functions
Customer Service - General

Industry: BPO / Call Center
Position: Client Service Associate
Working Days: 5 working days
Working Hours: Shift based
Salary Range: RM3,500 – RM4,500
Allowances: RM500 complexity allowance
Bonus: Discuss during interview
Benefits: Medical Insurance, EPF, SOCSO & etc

Responsibilities

  • The Client Service Associate is to help support one of the biggest IT companies\’ advertisers worldwide through chat and email.
  • Understand customer enquiries and respond via applicable channels: email and chat
  • Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
  • Manage customer escalations and ensure that these are answered, tracked, and escalated as required
  • Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
  • Ensure all SLAs are met accordingly
  • Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
  • Provide a high level of professionalism and competent customer service

 

Requirements

  • Mandarin language skill and daily conversation level of English skill
  • Able to work in shift basis (24 x 7)
  • Bachelor Degree fresh graduates are encouraged to apply
  • Excellent typing skills
  • Malaysian Only
  • No experience required, training will provide