Full Time
Application Support Consultant
Iconnectix Sdn Bhd Kuala Lumpur, Malaysia
Source from parttimepost.com
MYR2,000.00 - 4,000.00 per month
Full Time
Computer / Information Technology (Software)
Information Technology
Job Highlights
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Friendly environment, Attractive remuneration + Bonus
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Annual Leave + Medical Allowance
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We promote teamwork
Job Description
Responsibilities:
- Provide 1st and 2nd level support by identifying, resolving and escalating the problems to next level of support to ensure service commitment is met and problems are resolved.
- Response to user queries base on known error database.
- Identification of bug and the workaround.
- Coordinate with various teams and raise support ticket for all issues, analyze root cause and assist in efficient resolution of all production processes.
- Work closely with the infrastructure & developers team for application deployment to staging and production environment.
- Greet all customers pleasantly and ensure compliance to all customer requirements.
- Maintain logs records of all production issues for future tracking purposes.
- Provide 24hrs x 7 days operational support to all production practices on holidays and weekends.
Requirements:
- Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Computer Science/Information Technology or equivalent.
- Ability to apply analytical and basic troubleshooting skills to customer issues.
- Able to work as a team to perform various IT system support functions and projects.
- Able to work under minimum supervision and has sense of urgency in responding to system problems and service commitments.
- Required language(s): Mandarin, English, both written & spoken is a must.
- At least 2 year(s) of working experience in the related field is required for this position.
- Preferably Junior Executives specializing in IT/Computer – Software or equivalent.
- Fresh graduates are also welcome to apply.
- Willing to work on shift rotation basis, including holidays and weekend.
