Direct Sales Supervisor

Bank Islam Malaysia Kuala Lumpur, Malaysia

Source from parttimepost.com
Employment Type
Banking / Financial Services
Job Functions

Responsible for supervising and coordinating the daily activities of direct sales agents engaged in promoting and selling banking products.

Duties and Responsibilities:

  • Accomplish department objectives by supervising staff and organising and monitoring work processes.
  • Set sales targets and deadlines in line with company business.
  • Plan, appraise job results and prepare work schedules for sales agents locally and/or across the region.
  • Improve results by coaching, counselling and disciplining employees i.e sales/telesales agents.
  • Monitor and track sales agents’ productivity and overall performance on a weekly/monthly basis.
  • Collaborate with HR and Sales Manager on recruitment and staff training – both new and existing; conduct training based on needs.
  • Provide quality service and improve customer service standards.
  • Ensure application forms and documentation is submitted as stipulated for relevant decision-making and approval.
  • Contribute to team effort by accomplishing results as required.
  • Understand customer financial needs and objectives and implement best practices and facilitate sales through customised sales pitches to customers.
  • Resolve customer complaints regarding sales and services.
  • Prepare and submit sales reports for Top Management i.e Sales & Distribution Head and Direct Sales Manager.
  • Excellent interpersonal and interaction skills


  • Diploma or above with sales and banking related or equivalent experience.
  • Minimum 2-3 years’ working experience in banking related sales.
  • Excellent supervision, interpersonal and communication skills.
  • High inclination towards a sales-driven culture.
  • Ability to manage and be held accountable in a sales result-oriented environment
  • Ability to take initiative and utilise sound judgment in decision making and higher-level problem solving
  • Desire to work in a team with a results-driven approach
  • Experience of working in a fast-moving business environment.
  • Ability to network across a variety of functions at various levels & regions.
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