Full Time

Customer Service Specialists (Basic up to RM3.8K + Attractive Allowance) AMPANG

Agensi Pekerjaan Asia Recruit Sdn Bhd Ampang, Selangor, Malaysia

Source from parttimepost.com
Salary
MYR2,500.00 - 4,500.00 per month
Employment Type
Full Time
Industry
Human Resources Management / Consulting
Job Functions
Customer Service

Job Description

Requirements
  • SPM/STPM or equivalent certificate holders with at least 5 years of work experience
  • Diploma / Advanced Diploma holders with at least 2 years of work experience
  • Degree Fresh welcome to apply
  • Possesses good communication skills (verbal and written English), additional Mandarin verbal ability will be an added advantage
  • This is 24/7 shift work (5 days work 2 days off)
Responsibility
  • Ensure highest standards of service delivery on personalised phone services to our customers
  • Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; and maintaining database.
  • Manage customer complaints, issues and subsequent solutions and is responsible for identifying and escalating customer issues to the appropriate department
  • Assigns or acts on any required customer follow-up in accordance with Contact Centre internal guidelines and updates customer data into relevant systems accurately
Benefits
  • Work on Public Holiday – Double pay
  • Annual Leave 21 day
  • Dental or Optical yearly cash allowance RM400.
  • Hospitalization, Outpatient and Specialist all covered for individual
  • Have regular team activities and festival celebration.
  • Yearly Award Recognition
  • Standard Shift Allowance RM350 monthly
  • Special Shift Allowance 1030pm – 8am RM 45 per shift
  • Transport Allowance Before 7am /after 12 midnight RM25 per shift
  • RM300 Mandarin language allowance monthly
  • Quarterly Incentive if achieve KPI target range from RM1200 – RM2200
  • Upon confirmation will get RM500 confirmation bonus
Only shortlisted candidate will be notified!